Shipping Policy

Last updated: 27 August 2026

At VELLUNO, we aim to make your order experience as simple and reliable as possible.

Order Processing

Orders are processed after payment has been successfully received.

We aim to have orders processed and dispatched as soon as reasonably possible. Processing times may vary depending on product availability and supplier processing times.

Delivery Times

Delivery times can vary depending on your location, the product ordered and the delivery carrier.

Estimated delivery timeframes shown at checkout are estimates and are not guaranteed.

Delivery may take longer during public holidays, peak periods, severe weather, carrier disruptions or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

If your order qualifies for free shipping, this will be clearly indicated during checkout.

Tracking

Where tracking is available, tracking information will be provided to you once your order has been dispatched.

Tracking information may take some time to become active after dispatch.

Delivery Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned. Additional shipping costs may apply if the order needs to be re-sent.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the shipment and work with the relevant delivery provider or supplier to help resolve the issue.

Damaged or Incorrect Items

If your order arrives damaged, faulty or contains the wrong product, please contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where appropriate. Do not return the product before contacting us, as return instructions may be required.

International Shipping

If we offer international shipping, delivery times, costs and any applicable customs or import charges may vary by destination.

Any customs duties, taxes or import charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout.

Contact

If you have any questions about shipping or your order, please contact us through our Contact Us at:

@gmail.com