Terms of Service

Last updated: 27 August 2026

Welcome to VELLUNO. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. About Our Store

VELLUNO sells products online through our Shopify store. Products may be supplied and fulfilled by third-party suppliers.

We reserve the right to update product information, pricing, availability and these Terms of Service at any time.

2. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images and prices are accurate. However, minor differences between product images and the actual product may occur.

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

We reserve the right to correct pricing or product information errors. If an obvious pricing error affects an order, we may contact you before fulfilling the order.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed by us.

We reserve the right to cancel or refuse an order where necessary, including where a product is unavailable, incorrectly priced, or where there is suspected fraudulent activity.

If we cancel an order after payment has been made, you will receive a refund for the amount paid for the cancelled order.

4. Payments

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete billing and shipping information when placing an order.

5. Shipping

We aim to process and ship orders within the timeframes stated on our website.

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather, public holidays or other disruptions.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed delivery caused by incorrect information supplied by the customer.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy and applicable Australian Consumer Law.

If you receive a faulty, damaged or incorrect product, please contact us before returning the product so we can provide the appropriate instructions.

Nothing in these Terms limits or excludes any rights you have under Australian Consumer Law.

7. Product Use

You are responsible for using our products appropriately and according to any instructions or warnings provided with the product.

VELLUNO is not responsible for damage or injury resulting from misuse, improper handling, modification or use of a product contrary to its intended purpose.

This section does not exclude or limit any liability that cannot legally be excluded under Australian Consumer Law.

8. Website Use

You agree not to misuse our website, interfere with its operation, attempt to gain unauthorised access, or use the website for unlawful purposes.

We may restrict or terminate access to our website where necessary.

9. Intellectual Property

Unless otherwise stated, content on this website, including VELLUNO branding, logos, graphics, text and website design, belongs to VELLUNO or is used with appropriate permission.

You may not reproduce, distribute or commercially use our content without permission.

10. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, delivery services and product suppliers.

These services may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, VELLUNO is not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will take effect when the updated Terms are published on our website.

13. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page or at our customer support email: